Al Manarah Medicine Store (“Al Manarah”, “we”, “us” or “our”) respects your privacy. This policy explains how we handle personal information collected through manarahmedicine.com and related communications.

1. Information We Collect

Depending on how you interact with us, we collect information you provide, including:

• Your name, organisation, email address and telephone number.
• Your enquiry type, message and subsequent correspondence.
• Professional and employment information submitted in connection with a careers enquiry.
• Product and health information provided when reporting a suspected adverse event or medicine safety concern.

Website hosting and security systems may also record technical information, such as your IP address, browser type, requested pages and access times.

Please provide only information relevant to your enquiry. When sharing another person’s information, ensure that you are authorised or otherwise legally permitted to do so.

2. How We Use Your Information

We use personal information as necessary to:

• Respond to enquiries and provide requested information.
• Discuss products, distribution services and partnership opportunities.
• Assess and respond to employment enquiries.
• Investigate and follow up on medicine safety reports.
• Operate, maintain and protect the website.
• Maintain necessary business records.
• Meet applicable legal, regulatory and reporting obligations.

Submitting an enquiry does not, by itself, constitute consent to unrelated promotional communications.

3. Grounds for Processing

We process personal information with your consent where required, or on another basis permitted by applicable law. This may include processing necessary to take requested steps towards a contract, fulfil contractual obligations, meet legal requirements or carry out applicable medicine safety responsibilities.

Where we rely on consent, you may withdraw it by contacting us. Withdrawal does not affect the lawfulness of processing carried out before it was withdrawn.

4. Medicine Safety Reports

A pharmacovigilance or adverse event report may include information about the reporter, the patient, the product involved and the reported event.

We use relevant information to assess the report, obtain follow-up details and meet applicable medicine safety obligations. Information may need to be shared with the responsible manufacturer, marketing authorisation holder or competent authority where legally required or permitted.

Please avoid submitting unrelated medical records or unnecessary identifying information. Medicine safety records may be subject to retention requirements that limit our ability to delete them on request.

This website does not provide emergency medical assistance.

5. Sharing Your Information

Where necessary for the purposes described in this policy, personal information may be shared with:

• Authorised Al Manarah personnel.
• Service providers supporting website hosting, maintenance, security, email and enquiry handling.
• Relevant principals or manufacturers when needed to address your enquiry or a medicine safety report.
• Professional advisers, regulators, courts or public authorities where disclosure is required or otherwise permitted by law.

We limit disclosures to information appropriate to the relevant purpose and apply applicable confidentiality and data protection requirements.

6. Cookies and Website Technologies

Cookies are small files stored on your device. Website technologies can also process technical information when your browser connects to hosting systems or external services.

You can manage, block or delete cookies through your browser settings. Restricting cookies may affect certain website functions. Browser settings do not prevent information from being processed when you submit an enquiry or directly contact us.

Where a website feature requires consent for non-essential tracking, that consent must be obtained separately. This policy does not itself provide consent to tracking.

7. International Processing

Where personal information is processed outside the UAE, the processing must satisfy applicable legal requirements, including any necessary safeguards, permissions or transfer conditions.

Health information and medicine safety reports are also subject to any applicable sector-specific restrictions. A general website enquiry or acceptance of this policy does not override those requirements.

8. Information Retention

We retain personal information for as long as necessary to fulfil the purpose for which it was collected.

Retention is determined by the nature of the enquiry, any ongoing business relationship, applicable legal or regulatory requirements and the need to establish, exercise or defend legal claims.

When information is no longer required, it should be securely deleted or anonymised, subject to applicable recordkeeping obligations.

9. Information Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration and loss.

Access is limited according to business responsibilities and the purpose for which the information is required. No internet transmission or storage system can be guaranteed completely secure.

If you believe information shared with us has been compromised, please contact us using the details below.

10. Your Privacy Rights

Subject to applicable law and relevant exceptions, you may request:

• Information about how your personal information is processed.
• Access to your personal information.
• Correction of inaccurate or incomplete information.
• Deletion of information in appropriate circumstances.
• Restriction of, or objection to, certain processing.
• Transfer of information where the relevant legal conditions apply.
• Review of qualifying decisions based solely on automated processing, where applicable.

You may also withdraw consent where processing relies on it and raise a complaint with the competent data protection authority.

To exercise your rights, email info@manarahmedicine.com. We may need to verify your identity before responding. Certain requests may be limited by legal, regulatory or medicine safety obligations.

11. External Websites

Our website may link to websites operated by principals, social platforms or other third parties.

Those organisations are responsible for their own privacy practices. Please review their privacy policies before providing personal information or using their services.

12. Changes to This Policy

We may update this policy to reflect changes in our practices or applicable requirements. Updated versions will be published on this page. Where required, we will provide additional notice or obtain consent before introducing a new use of personal information.

13. Contact Us

For privacy questions, concerns or requests, please contact:

Al Manarah Medicine Store
601 Sapphire Tower, Port Saeed, Dubai, UAE
Email: info@manarahmedicine.com
Telephone: +971 4 255 7799